Now that Regensburg has withdrawn from Malta for the forseeable future, I would like to take this opportunity to express my thanks for all your excellent assistance over the past two years.
Your level of service has been second to none, particularly in the field of our crew changes, where, it must be said, you have been extremely patient, given the many changes we have experienced to our schedules and the never ending changes to flight details.
Not just that, you have always done your very best to serve the ship and to assist us (crew) in every way. You have all been a pleasure to meet and to work with. It is really appreciated that we are not the only ship and that you are juggling all at the same time. To be honest, I do not know how you manage to keep on top of things!!
All I can say as “Au Revoir” and perhaps we shall return one day in the future.
The Sedco Express was engaged in a planned Out of Service Maintenance Period which included UWILD Survey, refuelling and other operations needing vessel moves within Malta waters. In addition there were a significant number of persons joining and leaving the Sedco Express throughout the vessel stay.
Thomas Smith managed the requirements of Sedco Express in a calm professional nature, dealing particularly well with the Maritime Authorities so the needs of the Rig were fully met. I wish to say thank you for all the support and advice given to me during our stay in Malta, particularly in assisting during the UWILD and Fuel planning. This enabled each of the tasks to be achieved efficiently and safely.
The service provided to Sedco Express was exemplary. Thanks for the quality of service.
Captain Joe Butler
Master – Sedco Express
AUSTRALIAN HIGH COMMISSION MALTA
I would like to convey to you my appreciation for your assistance and recent efforts in aiding the High Commission of Australia and the Royal Australian Navy.
This year is the centenary of the Gallipoli campaign, and there have been, and continues to be, many events commemorating the ANZACs. Not least of which have been the official visits to Malta by HMAS Anzac and STC Young Endeavour.
As you will be aware, the Royal Australian Navy is not a frequent visitor to Europe and we at the High Commission of Australia therefore wanted to ensure the visits received maxiumum public exposure and for the crew to enjoy their stay here.
I have been informed by Mr. Chris Steed that your office, and Mr. Simon Camilleri in particular, were extremely diligent in the processing of our requests and that you had gone ‘the extra mile’ in order to assist Mr. Steed with his numerous plans for HMAS Anzac’s visit. Your professionalism has been critical to the success of HMAS Anzac’s visit and for this I am extremely grateful.
I look forward to continuing the ood working relationship that the High Commission of Australia enjoys with your office.
H.E. Ms Jane Lambert
Australian High Commissioner
Frankly, I do not know how it is possible to improve you service. In my opinion it goes beyond 4 (Excellent)! The attention to detail, the sense of urgency in every matter, no matter how small has made our potentially highly stressful refit, crew change and mobilization period much less stressful. When we asked for something we knew it was going to be done quickly and efficiently.
All aspects of our business were handled efficiently and with good humor making this a mutually rewarding experience.
The presence and performance of Rajko Maric at the frontline with Simon Camilleri and the office staff backing the operation most definitely assisted us in successful conclusion.
The vessel experienced additional unexpected issues whilst In Malta and these again were dealt with quickly, efficiently and in a pleasurable manner.
Many thanks to all.
Ian Cowan (Master Mariner)
Songa Offshore HSE/Operations Supervisor
Recently we had awarded your company as the designated agent to handle our vessel the “Delta Queen” arrival and departure into Malta. Throughout my 33 years in this industry I have never had the pleasure to work with a company like yours that demonstrated exceptional dedication to their client. The task you had undertaken was not one which was easily achieved without many long hours of hard work. It is companies like yours which makes my job easy and a pleasurable experience. Please pass on my gratitude to your staff for a job well done and I hope to do further business with you.
Seawolf (Dubai, UAE)
I cannot say enough good things about the services rendered by Thomas Smith in support of the Songa Saturn an her operations in Malta. Absolutely everything was taken care of in an expedient and professional manner. Not all of our requests were easy ones – and not all of then “standard”. That did not make any difference whatsoever as the reply was always “can do” and the next thing we know, it’s done and taken care of.
It has been a true pleasure working with all these gentlemen, both during Saturn’s Malta call last year-and for this period as well. We anticipate returning to Malta either late 2009 or early 2010 for additional project work on the Saturn. We look forward to continuing this great working relationship-as well as regarding these fine people as our friends.
Improvements? I can’t think of a single thing that could have been done better/faster. These guys would have to be mind-readers to get any better. Thanks for all your help and support.
I just want you to know that your professionalism, attention to detail, and local connections made it possible for us to complete our work in Malta. We couldn’t have done it without you! Our pre-production meetings with the maritime vendors were critical to the success of our shoot. I was particularly impressed with your hands on approach to the day to day ship operations. Rarely does a company provide that kind of service. Every morning and every evening, not to mention weekends, you or one of your staff was on the pier making sure the day to day operations ran smoothly.
TOEI REEFER LINE
Toei Reefer Line would like to thank you for taking care of our team and vessels, Gouta Maru and Kurikoma fm. Due to your big support, both our vessel’s operation went well and we are very comfortable with your high-quality service. [Your employee] always try his best to secure berth for our vessels even at the prompt situation without showing stress and we feel expert about this. [Your team] works very hard for us we faced no single problem this year. This kind of proactive service [is] not always available with other agency and we respect your valuable cooperation.
We can’t come up with things for your company to improve as we feel very comfortable with your service at the moment.
We trust to receive your stable support when M/V Gouta Maru comes back to Malta for harvest operation and container transshipment.
Toei Reefer Line Owners of MV Gouta Maru & MV Kurikoma